Module 4 Writing Assignment – Framing messages in response to challenging business scenarios
Instructions
Make your message to employees positive to encourage volunteers avoiding negative words and tone that could discourage desired outcome.
Determine your approach to delivering the message and provide rationale for choices.
Write out actual message that would be delivered to employees, not just your plan. It should not be a dialogue, sharing responses they may have to manager’s message.
Think about the most efficient and effective way to communicate the message. Remember to maintain positive message and tone.
Consider all the ways that manager could encourage positive outcomes. Use textbook, at minimum, as citation and reference in Reflection; use heading for reflection to separate reflection from employee message.
NOTE: It is unlikely 2 people would immediately step forward to volunteer and you will need to do more to encourage volunteers.
Please see below for additional assignment instructions.
Directions
1. Review course materials:
Business Communications, chapter 6
https://revel-ise.pearson.com/courses/64d15cacd9b8…
Title: Jeff Bezos Confronts Criticism of Amazon’s ‘Brutal’ Workplace Conditions http://www.geekwire.com/2015/full-memo-jeff-bezos-responds-to-cutting-nyt-expose-says-tolerance-for-lack-of-empathy-needs-to-be-zero
Title: How to Tell Someone They’re [sic] Being Laid Off (article)–access via SPC Library
Article link: https://hbr.org/2015/06/how-to-tell-someone-theyre-being-laid-off
2. Read this scenario:
Aimee rubbed her temples. What a day it had been! Managing a call center can be stressful, and today had been no exception. Sometimes her team performed flawlessly, and other times she imagined herself as the mother hen, flapping frantically to shoo her chicks from danger.
“No! No! Don’t escalate that call!” she’d just told Tom. “You can handle this one”
She was going to have to coach Tom about the irate caller with the “fried” hard drive, but it could wait until tomorrow. After her team left and before she could leave her office, her boss, Susan, appeared at the door.
“Aimee. Good! I’m glad I caught you. We have a situation.”
Oh, no, Aimee thought. Susan’s tone told her the news wouldn’t be good.
“We need two volunteers from your team to start working the midnight shift for the summer. They need to start tomorrow night,” Susan said.
“I thought all the shifts were covered,” Aimee said.
“We lost two people last night and have to replace them right away,” Susan said. “You’ll have to pull your team together and use your leadership skills to get this done quickly.”
The next morning, Aimee faced having to break the news to her team of 10 call center representatives. She knew that they all had other commitments and that none of them would want to take the midnight shift. They’d each worked hard and consequently been promoted to the day shift. This was going to kill morale and cause some of her team members some hardship.
Determine the best way for Aimee to communicate with team. They have all gone home and she needs people to start working night shift immediately. Provide rationale for how you will deliver the message (email, in person meeting, text, phone calls).
Take on the role of Aimee. Your task is to break the news to your team in the best way possible and to persuade two of them to agree to work the midnight shift all summer. Be creative and use the communication skills that you’ve learned in this module’s readings. Write out the announcement that Aimee will make to her team. Do not use dialogue. You can use essay, narrative, or any form that meets the assignment criteria.
Write from Aimee’s point of view (use “I” when talking about Aimee, her thoughts, words and actions).
Make your message to employees positive to encourage volunteers avoiding negative words and tone that could discourage desired outcome. Write out actual message that would be delivered to employees, not just your plan. It should not be a dialogue, sharing responses they may have to manager’s message. Consider all the ways that manager could encourage positive outcomes.
NOTE: it is unlikely 2 people would immediately step forward to volunteer. Aimee cannot do the night shift.
In the final paragraph, return to your own body! (give up being Aimee), and reflect on how the principles for breaking bad news and persuading might help you in your own workplace communications.
Use textbook, at minimum, as citation and reference in Reflection; use heading for reflection to separate reflection from employee message.
Your paper should be about 500 words.
Use APA citations and references in reflection.
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