Part One – Multiple Choice – Two Points Each Which statement best illustrates wh

Part One – Multiple Choice – Two Points Each
Which statement best illustrates why we say, “The role of management is evolving”? 1.Future managers must have their ear and eye toward domestic issues because the goal is to bring jobs back to the United States by eliminating outsourcing.
Managers will move away from training and coaching employees to just telling them what to do.
Contemporary managers will focus on collaboration, and continue to emphasize the team approach to work.
Contemporary managers will emphasize structure and less creative thinking, particularly during recessionary times.
Wally is a contemporary manager who gets things done. Which statement most likely describes Wally’s approach?
1. closely supervising highly skilled workers who would prefer to “do their own thing2. 2. emphasizing teamwork and cooperation, and acting as a coach, rather than a boss
3. advocating employees becoming specialists in only one or two functional areas 4. having managers functioning solely as intermediaries between workers and labor unions
After eight years of working for a company that installed underground sprinkling systems for golf courses, Stephen was ready to venture into his own business. As he prepared his SWOT analysis, he evaluated where he stood at this time. He was fortunate to have $100,000 financing to get the business underway. He knew of three skilled installers who were willing to work and interested in working for him. However, he was also aware that new construction was at an all-time low, with several properties going through foreclosure. In reviewing his list, these events would be categorized as
three opportunities and one threat
two strengths and one threat
two strengths and one opportunity
three opportunities and one weakness
Because they often picture the organization as a whole and work to incorporate all departments into one, seamless organization, top managers utilize __________ skills the most.
Technical 2. conceptual 3. human relations 4. organizing
Select the statement that demonstrates a characteristic of a leader.
A leader has a vision and rallies others around the vision.
A leader strives to produce order and stability.
A leader will emphasize corporate values while deemphasizing corporate ethics.
A leader will always attempt to keep operations from changing.
A manager at a software development company told his development group that it needed to create new payroll software for their own company. The group was given the system requirements and deadline for the first testing phase and told to work without management parameters. The company in this case is operating under a system of
productive delegation techniques.
free-rein leadership.
autonomous decision making.
participative leadership.
The process of setting up individual departments to do specialized tasks is called 1. division of labor. 2. job specialization. 3. departmentalization. 4. planning.
Kristin recently accepted a position at a major university. One of the first things her supervisor provided her with was a large white notebook that contained rules and regulations on just about every aspect of the university’s business. As a recent business graduate, Kristin realized that the university operated in a(n) __________ environment.
1 holistic 2. inverted 3. monopolistic 4.. bureaucratic
Cho started out with one small cupcake shop. Her business has grown so much that she now has two other shops across town. Cho has found that having three locations has greatly increased her production levels. She also notices that the price she pays for supplies (flour, butter, sugar, and packaging materials) has gone down considerably since she can now buy these items in bulk quantities. This exemplifies the principle known as
empowerment 2. unity of command 3. bureaucracy 4. economies of scale
Vorde Auto is a car company that makes four models—a hybrid sport utility, a sports car, a four-door sedan, and a compact car. Employees at Vorde basically work on only one type of vehicle; each type has an independent product development process and is marketed separately to better serve the customers. Vorde Auto is departmentalized by
product 2.function 3. process 4. customer
During the past recession, Newton Baking Company created a __________ organization when it restructured and eliminated several middle management positions and broadened the span of control for the remaining managers. As it emerged from the recession, Newton Baking realized that technology permitted the remaining employees to be just as responsive to customer needs as the firm was prior to restructuring.
bureaucratic 2. centralized 3. tall 4. flat
Tess works as a patent attorney for a large manufacturing company. Tess’s job is to act as an advisor to the firm’s engineers to be sure they do not confront any legal issues when designing new products. Tess’s position would be classified as a __________ position.
line
middle management
first line
staff
Describe a company with a positive corporate culture.
It emphasizes service to others, especially customers.
An us-versus-them culture keeps employees connected.
Formal rules and procedures create a sense of fair play.
Close supervision of employees produces a tightly knit workforce.
__________ is about converting resources into goods and services. It includes inventory management, quality control, production scheduling, follow-up services, and more.
Benchmarking
Functional departmentalization
Flexible manufacturing
Operations management
New design and production techniques have:
been difficult and costly to implement, and thus have been largely ignored.
made it possible to custom-make products in response to customer demand.
been implemented primarily by advanced foreign manufacturers.
not been shown to be effective in making U.S. manufacturers competitive.
An equipment manufacturer makes mixing equipment for the three large bread baking companies. Each company wants to make one small design change to meet its individual needs. The manufacturer can use __________ that makes it possible to custom-design products for small markets with very little increase in cost.
CAD/CAM technology
robotics technology
production management
process manufacturing
An automobile assembly plant in Kentucky purchases several thousand unassembled parts for automobiles and then performs final assembly of the vehicles before delivering them to dealers all over the nation. Purchasing parts several days or weeks before they are assembled would increase the total cash outlay the plant has tied up in inventory at any given time. In order to reduce the expense of large inventories, most assembly plants have successfully adopted __________ inventory systems.
balanced
strategic alliance
just-in-time
rotational
The U.S. award recognizing firms that meet customer needs, produce high-quality products, and have customer satisfaction ratings that are better than those of competitors is known as the
MBO standards award.
Six Sigma quality award.
Malcolm Baldrige National Quality Award.
ISO 14001 standards certification.
19. The Learner Company sent field engineers to perform installation and repair on large pieces of equipment that are used in the process of making gasoline at petrochemical plants. Each day, the onsite engineer reviews the __________ to determine which parts of the project are in progress and which have been completed. This bar graph also shows the engineer which equipment must be installed before other parts are started.
PERT chart
flexible manufacturing system
Gantt chart
CAD/CAM system
With respect to the development of scientific management, Frederick Taylor’s objective was to
increase worker satisfaction.
decrease the number of work hours per day.
develop a specialized workforce.
increase productivity at work.
Elton Mayo’s famous experiment at the Hawthorne Plant concluded:
there was a human side to the work environment that essentially gets in the way and most often jeopardizes productivity.
people who perceive that management permits them to contribute to work decisions might be more productive.
a physical environment with dark rooms can particularly decrease productivity because it puts workers to sleep.
robotics has been highly successful in work environments because workers find socialization at work to be highly toxic.
According to Maslow’s theory, when a need is satisfied
the need disappears, and will not reappear.
another, higher-level need emerges and motivates a person to satisfy that need.
it will continue to motivate a person, but not as strongly.
we are content, and will continue to work, but will only be motivated by more money.
In accordance with Maslow’s way of thinking, if Kava secured a good-paying job that paid her enough to live in a decent apartment and buy an economical car, and if she felt that her work location and her home location were relatively safe places, she would:
have satisfied her physiological needs, and would be moving on to satisfying her esteem needs.
have satisfied her self-actualization needs and would then be focusing on social needs.
turn her focus to a combination of social, esteem, and self-actualization needs.
turn her focus to the next level of needs: social needs.
According to Herzberg, what is a hygiene factor?
achievement
working conditions
work itself
recognition
25. Management theorist Douglas McGregor observed that:
managers’ attitudes toward workers affected how they motivated them.
worker attitude toward managers affected how managers proceeded to motivate.
the lower-order needs of workers were usually satisfied after higher-order needs were satisfied.
there are no purists; managers’ attitudes toward employees are a combination of learned behavior and situational behavior.
Carolyn is the assistant store manager at a trendy clothing store for teenagers. The store hires lots of seasonal employees in the same age group. Carolyn has little regard for the skills or abilities of those she hires, and she is certain that few would come to work on time each day if it weren’t for the fact that the store is known to fire any employee who is consistently late. As a student of motivational theory, you would describe the management style of Carolyn as
Theory W 2. Theory X 3. Theory Y 4. Theory Z.
The central idea of MBO is that
managers need to set realistic goals for employees.
employees need to motivate themselves by participating in goal setting.
job satisfaction comes from the ability to learn new skills.
employees must be closely supervised, and giving them far-reaching goals will help to achieve that.
Janette works at an insurance fraud company rewriting investigator reports. After seven months, Janette was promoted to lead editor and became responsible for delegating the editorial department’s workload among editors and training new editors. At Janette’s annual review, her manager praised her work and how she had handled her additional workload. She received a $0.20 raise per hour. Her manager told her she needed to further prove herself before receiving an actual title or any additional money. When Janette returned to her desk, she immediately planned to call in sick the next day and to start searching for a new position. What theory most closely applies to Janette’s present attitude?
goal-setting theory
equity theory
Theory X
Maslow’s theory
As the director of human resource management for Transworld, Jenice’s responsibilities include:
manufacturing, planning, evaluating employee performance, and creating compensation packages.
recruiting talented employees, developing and training employees, and scheduling employees to achieve organizational goals
handling customer service, designing employee recruitment techniques, creating employee training tools, and customizing ERP on the assembly floor.
scheduling job rotation, utilizing ERP on the assembly floor, and doing product promotion.
“Clerical worker, with responsibilities for answering phones, greeting clients, filing for human resources department, occasional weekend work required.” This is an example of a
job analysis.
job specification.
job description.
human resource inventory.
Employment tests must:
be directly related to performance on the job.
use specifically mandated employment test software.
be conducted in the initial job interview.
in general be avoided, because of legal issues.
When Adam was a sophomore in college, he started thinking about finding work opportunities before and after graduation. He began speaking with his professors more and got an internship near campus. In addition, Adam attended many job fairs on campus, even when he wasn’t actively seeking employment, and kept in touch with the people he met. Developing these relationships over time is called: 1 1.networking. 2. brown-nosing. 3. mentoring 4. diversifying.
In order to get a comprehensive evaluation of the computer programmers she managed, Julia organized a(n) __________, where she asked immediate coworkers and others that worked closely with the programmers to participate in the evaluation process.
behaviorally anchored rating scale
MBO
360-degree review
annual review
Lucy is a single parent with a child in elementary school. She loves her schedule because she can go in any time before 10 a.m. that is convenient for her, as long as she is there at the job during the core hours of 10 a.m. to 2 p.m. Lucy enjoys a schedule known as:
job sharing
flextime
a compressed workweek
home-based work
Workers originally formed unions:
as social organizations.
to protect themselves from intolerable work conditions and unfair treatment.
as a way to increase job security and gain political power.
to have the rights to strike and to picket.
The __________ sector now has the highest percentage of union employees. This group of employees encompass those who work for governments, such as teachers, firefighters, police officers, etc.
public
private
global
service
The __________ Act was the federal legislation in the United States that established the minimum wage in the United States.
1. Fair Labor Standards 2. Taft Hartley 3. Fair Mediation 4. Civil Rights
38.The process whereby union and management representatives negotiate a contract for workers is called: 1. collective bargaining. 2. certification 3. agency shop agreement 4. binding arbitration
Under a(n) __________ agreement, companies can hire nonunion workers who are not required to join the union, but who must pay a special union fee.
closed shop
open shop
union shop
agency shop
When negotiations appeared to be going in the wrong direction, an oil refinery and its union representatives agreed to bring in a(n) __________. This expert would serve as a facilitator to get negotiations back on track; whereas, if a(n) __________ were solicited by both union and management, that person’s decision in the situation would be binding.
mediator; arbitrator
arbitrator; advocator
mediator; advocator
shop steward; mediator
When Kevin went to work for a printing shop, he thought he was going to have to join the union representing the shop. However, on his first day of work he was told that while there was a union representing the workers, he was not required to join, and he didn’t have to pay any dues to the union if he chose not to join. Kevin evidently works in a state with a right-to-work law that allows a(n) __________ shop.
union
agency
closed
open
A court-ordered __________ was imposed on city employees who worked on the city’s streets and bridges. Although these employees were unionized and voted to strike for higher wages and benefits, the city insisted they had a no-strike clause in their agreement and therefore asked the courts to order them back to work, to keep the streets free of ice and snow during the winter months.
picket
secondary boycott
primary boycott
injunction
At Acme Industries, Rhonda, who was recently promoted to a middle manager, was traveling with her supervisor to a meeting on the West Coast. Mike made a couple of inappropriate comments on the airplane, but Rhonda brushed them off. That night, Mike showed up at Rhonda’s room with drinks, quickly stepped in, winked at her, and suggested that spending time with him away from the office may solidify her success as a manager. The type of sexual harassment is called
power differential.
quad eras erat.
quid pro quo.
hostile environment.
__________ is the process by which a group of workers legally take away a union’s right to represent them.
Disqualification
Decertification
Impeachment
Disenfranchisement
In a(n) __________ shop, workers do not have to belong to a union before they are hired, but they must join a union within a specified period (usually 30, 60, or 90 days) in order to keep their job.
agency
closed
open
union
SHORT ANSWER- 5 points each
What is the key idea behind goal-setting theory? How does management by objectives help implement this idea?
If you had the opportunity to do so, would you join a union? Why or why not?