TLH339: A critical understanding of the main theories and principles surrounding the management of service quality: Service Quality Report, US, UK

• A critical understanding of the main theories and principles surrounding the
  management of service quality.
• A critical understanding of the range and importance of tools used for assessing service quality.
• The ability to critically appraise the management of service quality for a given
  service organization.
• The ability to critically evaluate a range of theories and sources associated with service quality.

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